Privacy Policy
1. Introduction
Base Collective is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our services or visit our website.
2. Information We Collect
We may collect personal information including:
- Name
- Residential or business address
- Email address and telephone number
- Date of birth
- Identification documents
- Company information
- Payment and transaction information
- Website usage data
3. How We Use Your Data
We use your information to:
- Provide our services
- Process company formations and business support services
- Verify identity and conduct compliance checks
- Comply with legal and regulatory obligations
- Communicate with you regarding your account or services
- Improve our website and customer experience
4. Identity Verification
To comply with legal and regulatory requirements, we may use third-party providers, including Stripe Identity, to verify your identity. Information submitted for verification is processed securely and only for legitimate business purposes.
5. Data Sharing
We do not sell your personal data.
We may share information with:
- Government bodies and regulatory authorities where required by law
- Companies House and HM Revenue & Customs where necessary
- Professional advisers and service providers
- Trusted third-party providers required to deliver our services
6. Data Storage and Retention
Your information is stored securely and retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
Certain records may be retained for longer periods where required by anti-money laundering, tax or regulatory requirements.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data where legally permitted
- Restrict or object to certain processing activities
- Request a copy of the personal data we hold about you
8. Website Analytics and Cookies
Our website may use cookies and analytics tools to improve performance, understand visitor behaviour and enhance user experience. You can control cookie preferences through your browser settings.
9. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
If you are dissatisfied with how we handle your data, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).